Cancellation, Refund & Rescheduling Policy
Our Cancellation, Refund & Rescheduling Policy has been updated on 03rd March, 2026.
At Oppam (“Oppam” or “the Company”), we are committed to delivering ethical and high-quality therapy services. To ensure fairness, transparency, and consistency, the following policy applies to all therapy services booked through the Oppam platform.
Definitions
For the purpose of this policy:
- “Consultant” refers to the therapist providing therapy services through Oppam.
- “Client” refers to any individual who books or avails services through Oppam.
- “Session” refers to one standard therapy appointment of 60/50/190 minutes duration, unless otherwise specified.
- “Company” refers to Oppam.
Cancellation & Rescheduling
Client-Initiated Cancellation or Rescheduling
- Clients must inform the Oppam Support Team at least 24 hours prior to the scheduled session to cancel or reschedule.
- All requests must be made through the official Chat Support channel.
Late Cancellations (Within 24 Hours)
- Cancellation or rescheduling requests made within 24 hours of the scheduled session will not be permitted.
- Such sessions will not be eligible for refund or rescheduling.
If Oppam Reschedules a Session
- Cancellation or rescheduling requests made within 24 hours of the scheduled session will not be permitted.
- Such sessions will not be eligible for refund or rescheduling.
If Oppam Reschedules a Session
If a session is rescheduled due to consultant unavailability or operational reasons within 24 hours of the session scheduled time:
- The session will be rescheduled at no additional cost.
- One complimentary session credit will be added to the client’s therapy wallet.
(Rescheduling in such cases is affected by the Company.)
Refund Policy
Refunds are applicable only if:
- The service has not been availed; and
- The refund request is made within one (1) month from the date of payment.
Refund requests made after the above period will not be eligible.
Clarification – Future-Dated Sessions
If a client makes payment and schedules a session for a future date:
- A refund may be requested before the session is availed, provided the request complies with the 24-hour cancellation policy.
- The one-month refund eligibility period will be calculated from the date of payment.
- No refund shall apply once the session has been availed.
Refund for Unused Sessions (Packages)
If a client chooses to discontinue a package before completing all sessions:
- Completed sessions will be recalculated at the standard individual session rate.
- The remaining unused sessions will be refunded after such adjustment.
- Refund eligibility remains subject to the one-month validity period from the date of payment.
Alternatively, clients may choose to retain their unused balance with extended validity, subject to Company approval.
Workshops & Group Sessions
- Refunds for workshops or group sessions shall be governed by the terms specified at the time of registration.
- Refunds will only be issued if cancellation is made within the specified timeframe.
No-Show Policy
If a client fails to attend a scheduled session without prior notice:
- A ₹599 rescheduling fee will apply.
- The session amount will not be refunded.
Exceptional Circumstances
Oppam recognises that genuine emergencies may occur.
“Exceptional circumstances” may include:
- Medical emergencies or hospitalisation
- Bereavement of an immediate family member
- Serious unforeseen events beyond the client’s reasonable control
In such cases:
- The client must inform Oppam at the earliest with reasonable supporting details.
- The Company will review the request on a case-by-case basis.
- Oppam’s final decision will determine whether:
- The session may be rescheduled;
- A session credit may be issued; or
- The session shall be forfeited.
No automatic refund shall apply under this clause.
Consultant-Initiated Discontinuation
Refunds will not be provided if services are discontinued due to:
- Ethical concerns;
- Violations of therapeutic boundaries; or
- Conduct by the client that makes continuation inappropriate, as determined by the Consultant and/or the Company.
Refund Processing
- Approved refunds will be processed within 7 working days.
- Refunds will be made through bank transfer to the client’s registered bank account.
- Clients may be required to provide accurate bank details.
- Oppam will not be responsible for delays caused by incorrect banking information or payment gateway processing timelines.
Contact Information
For cancellations or rescheduling:
Please contact our Chat Support Team.
For policy-related queries:
📧 [email protected]
