Terms and Conditions
Our Privacy Policy has been updated on 07th November, 2024.
Welcome to Oppam, operated by Vishappco Private Limited (“Oppam,” “we,” “our,” or “us”). By accessing or using our platform and services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with these Terms, you should refrain from using our services.
Definitions
Company: Refers to Vishappco Private Limited, operating under the brand name Oppam.
User: Refers to you, the individual accessing or using our platform and services.
Platform: Refers to any mobile application, website, or web links through which you access our services.
Psychological Wellness Professional: Refers to therapists, wellness advisors, experts, doctors, or consultants authorized by Oppam to provide services.
Third-Party Services: External services, links, or resources provided by third-party vendors or partners.
Nature of Services
- Oppam offers psychological wellness services, including but not limited to:
- Online and face-to-face consultations with Psychological Wellness Professionals.
- Psychological self-assessments and tests.
- Workshops, webinars, and training sessions.
- Self-help tools, content, and programs available on our platform.
- Private, encrypted messaging with wellness professionals.
- Participation in forums, blogs, and user-generated content.
- Notifications and reminders related to appointments and assessments.
- We reserve the right to modify or discontinue our offerings without prior notice.
Acceptance of Terms
By registering for, accessing, or using any of Oppam’s services, you agree to be bound by these Terms and any other policies referenced herein, including our Privacy Policy. These Terms constitute a legally binding agreement between you and Oppam.
Eligibility and Registration
To use our platform, you must be at least 18 years old and capable of forming legally binding contracts under applicable law. You agree to provide accurate, current, and complete information during the registration process and to keep such information updated. Oppam reserves the right to suspend or terminate your account if any information provided is found to be inaccurate or misleading.
User Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials.You agree to immediately notify Oppam of any unauthorized use of your account or any other breach of security.Oppam will not be liable for any loss or damage arising from your failure to maintain the security of your account.
Services Provided
Oppam provides access to licensed Psychological Wellness Professionals and other mental health resources. The platform may offer real-time consultations, asynchronous communications, and pre-recorded content for educational purposes. While we strive to connect you with qualified professionals, Oppam does not endorse specific individuals or guarantee the accuracy of their advice.
No Emergency Services
Oppam is not suitable for medical emergencies. If you experience a medical emergency, you should contact emergency services or visit the nearest hospital. Oppam’s services are designed for non-emergency wellness support and educational purposes only.
Fees and Payment
- Fees for services are detailed on the platform and may vary based on the service selected.
- Payment must be made in advance for consultations and other paid services.
- We use third-party payment processors, and by using our services, you agree to their terms and conditions.
- Oppam reserves the right to change pricing and payment terms at any time, with reasonable notice to users.
Cancellations and Refunds
- Users may cancel or reschedule appointments within the time frame specified on the platform.
- Refunds are issued at the discretion of Oppam and may be subject to processing fees.
- Missed appointments or late cancellations may incur a fee as detailed on our cancellation policy.
User Conduct
As a user, you agree to:
- Use the platform in compliance with all applicable laws and regulations.
- Respect the privacy and confidentiality of other users and professionals.
- Avoid sharing misleading, false, or offensive content.
- Not engage in any disruptive, harmful, or illegal behavior on the platform.
Prohibited Activities
You agree not to:
- Copy, distribute, or disclose any part of the platform in any medium without prior authorization.
- Attempt to reverse engineer or tamper with the platform.
- Upload or transmit malicious software or content.
- Use the platform for any commercial purpose without Oppam’s written consent.
Intellectual Property Rights
All content, including but not limited to text, graphics, logos, and software on the platform, is owned by or licensed to Oppam and protected by intellectual property laws. Unauthorized use of any content may violate these laws.
Privacy Policy
Your use of the platform is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the terms outlined in our Privacy Policy.
Third-Party Services and Links
The platform may contain links to third-party websites or services that are not owned or controlled by Oppam. We do not endorse or assume responsibility for any third-party content. Users access third-party services at their own risk.
Limitation of Liability
To the fullest extent permitted by law, Oppam and its affiliates are not liable for any indirect, incidental, consequential, or punitive damages arising from:
- The use or inability to use the platform.
- Unauthorized access or alterations to user data.
- Any content or conduct of any third party on the platform.
- Our total liability is limited to the amount paid by you for services rendered.
Indemnification
You agree to indemnify, defend, and hold Oppam, its affiliates, and employees harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from:
- Your use of the platform.
- Violation of these Terms.
- Infringement of any rights of a third party.
Termination of Services
Oppam may suspend or terminate your access to the platform at any time, for any reason, including violation of these Terms. Upon termination, your right to use the platform ceases immediately, and any accrued obligations will survive termination.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from these Terms will be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996, with the seat of arbitration in India and proceedings conducted in English.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in effect.
Changes to Terms
We reserve the right to modify these Terms at any time. Significant changes will be communicated to users via email or platform notifications. Continued use of the platform after changes indicates acceptance of the new Terms.
Contact Information
For any questions or concerns regarding these Terms, please contact us at help@oppam.me.
By using our platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Terms & Conditions
Last updated on 22-01-2024 20:52:27
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between VISHAPPCO PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use:
- To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.
- The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
- You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
- You agree to pay us the charges associated with availing the Services.
- You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
- You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
- You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
- You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
- Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event
- These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
- All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kasaragod, Kerala
- All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
